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Kuranda Tours & Transfers

Terms of Service

Last Updated: 5th October 2025

1. General Terms

Service Description

Kuranda Transfers provides private transportation and tour services for individuals and groups, offering fixed rates, pre-booking options, and a commitment to reliability and customer satisfaction. Kuranda Transfers is a pre-pay service.

Acceptance of Terms

By using our services, you agree to be bound by these terms and conditions. If you do not accept these terms, please do not proceed with booking a service.

2. Bookings & Cancellations

Booking Confirmation

All bookings are subject to confirmation. You will receive a confirmation via SMS and email.

Payment Terms

  • Bookings made more than 28 days in advance: deposit at booking, balance due 7 days prior.
  • Bookings within 28 days: full payment at booking unless otherwise arranged.

Cancellation Policy — Transfers

  • 24+ hours notice: 100% refund.
  • 8–24 hours notice: 80% refund.
  • Less than 2 hours or no-show: no refund.

Cancellation Policy — Tours

  • 7+ days notice: 100% refund.
  • 24 hours – 7 days: 80% refund.
  • Less than 24 hours or no-show: no refund.

3. Pricing

Fares are calculated via our quote engine on the booking form. Enter your pick-up and destination for an accurate fare based on the information provided. Special offers and discounts may be available from time to time.

4. Payments

We accept payments via Stripe, including:

  • Credit/Debit Cards
  • Digital Wallets (Apple Pay, Google Pay)
  • Online Payment Links

Customers receive automatic reminders via SMS and email when payment is due. Failure to pay the balance by the due date may result in service cancellation.

5. Customer Responsibilities

  • Provide accurate booking details, including flight information for airport pickups.
  • Notify us immediately of delays, cancellations, or changes to travel plans.
  • Waiting fees may apply if the driver waits more than 10 minutes past pickup time.

6. Liability

Kuranda Transfers is not responsible for delays caused by extreme weather, road closures, traffic conditions, or vehicle breakdowns. In such events, we will make reasonable efforts to provide alternative transport or reschedule. Customers are responsible for their personal belongings.

7. Child Safety

Queensland law allows children under 7 to travel without a child seat, but we provide AS/NZS 1754 certified child seats for added safety. Please request a child seat or booster seat at the time of booking. A small fee applies.

8. Privacy

We are committed to protecting your data. See our full Privacy Policy.

9. Complaints & Feedback

Contact us at bookings@kurandatransfers.com.au or call +61 497 159 385. We aim to resolve all issues promptly and fairly.

10. Amendments

We reserve the right to update these terms at any time. Significant changes will be communicated via our website or email.