Privacy Policy

1. Introduction

Kuranda Transfers is committed to protecting your privacy and ensuring your personal information is handled safely and responsibly. This policy outlines how we collect, use, disclose, and protect your information in compliance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

2. Information We Collect

Personal Information

Name, contact details, and payment information provided when making a booking or enquiry.

Travel Details

Pickup/drop-off locations, flight details, special requests.

Website Usage

IP address, browser type, and browsing behaviour collected via cookies and analytics services (Vercel Analytics, Google Analytics).

Third-Party Services

We use Supabase for data storage, Stripe for payment processing, and Vercel for hosting. Each operates under their own privacy policies.

3. How We Use Your Information

• Service provision: Managing bookings, confirmations, customer support.
• Payment processing: Securely processing payments via Stripe.
• Marketing: With your consent, sending promotional offers. You can opt out at any time.
• Website improvement: Analysing usage to improve functionality.
• Legal obligations: Complying with Australian law and protecting our rights.

4. Disclosure of Information

We may share information with third-party service providers (payment processors, IT support), when required by law, or in the event of a business transfer. We never sell your personal information.

5. Data Security

We implement security measures to protect your information from unauthorised access, use, or disclosure. Data is retained only as long as necessary to fulfil its purpose or as required by law.

6. Your Rights

• Access & correction: Request access to or correction of your personal information.
• Data portability: Request your data in a structured, machine-readable format.
• Deletion: Request deletion of your personal information, subject to legal obligations.
• Opt-out: Unsubscribe from marketing communications at any time.

7. Cookies

Our website uses session and persistent cookies to enhance your browsing experience. You can manage cookie preferences through your browser settings. Disabling cookies may affect site functionality.

8. Third-Party Links

Our website may link to external sites. We are not responsible for their privacy practices and encourage you to review their policies.

9. Changes to This Policy

We may update this policy from time to time. Changes will be posted on our website and, where appropriate, notified by email.

10. Contact Us

Questions about this policy? Contact us at: bookings@kurandatransfers.com.au · +61 497 159 385 · PO BOX 242, Kuranda, QLD 4881

11. Complaints

If you believe we have breached the Australian Privacy Principles, lodge a complaint with us and we will respond promptly. If unsatisfied, you may escalate to the Office of the Australian Information Commissioner (OAIC).